The Director of CPSD or his/her designee is authorized to draft a citation and present it to the telecommunications provider. the telephone numbers to be switched andĢ. the names of the carriers affected by the change (not including the name of the displaced carrier) confirmation that the person on the call wants to make the carrier change confirmation that the person on the call is authorized to make the carrier change Failure by the telecommunications provider to verify the specific information below:
Failure by the telecommunications provider to provide to the Commission a third party verification tape (TPV) or other acceptable evidence showing that a change in telecommunications service provider has been made in compliance with Public Utilities Code Sections 2889.5 orī. The Director of CPSD, or his/her designee, is hereby authorized to issue warning letters or citations to telecommunications providers and their representatives subject to the requirements of Public Utilities Code Sections 2889.5 for the following specified violations of those sections and applicable Commission regulationsĪ. The following procedures are adopted for the citation program:ġ. This citation program does not cover all violations that may occur subject to Public Utilities Code Section 2889.5, nor is it intended to. This resolution adopts a citation program for enforcing compliance with third party verification requirements of Public Utilities Code Section 2889.5(a)(3) and (7) and Commission regulations applicable to this code section under the administration of the Director of CPSD. The Commission has on occasion delegated authority to its staff to enforce compliance with various regulatory requirements.
Public Utilities Code Section 2889.5 contains procedures that utilities must follow to change a consumer's presubscribed telecommunications carrier. In its decision, the Commission ordered the Director of Consumer Protection and Safety Division (CPSD) to investigate the feasibility and effectiveness of a citation forfeiture program for violations of the anti-slamming statutes. On March 2, 2006, the Commission adopted Decision 06-03-013, Market Rules to Empower Telecommunications Consumers and to Prevent Market Fraud. Adoption of a citation program for enforcing compliance with Public Utilities Code Section 2889.5 _ Background PUBLIC UTILITIES COMMISSION OF THE STATE OF CALIFORNIA RESOLUTION UEB-001 adoption of a citation program for enforcing compliance with Public Utilities Code Section 2889.5